Smart Energy Services Company is committed to protecting the privacy of its website users and visitors. This policy explains how personal data is collected, used, processed, and protected in accordance with the Personal Data Protection Law of the Kingdom of Saudi Arabia (PDPL).
By using this website, you agree to the practices described in this Privacy Policy.

1. The data we collect
Smart Energy Services Company may collect some personal data when you use the website or contact us, including, for example:

• full name

• e-mail

• phone number

• Company or entity name

• IP address

• Device and browser information

• Any data provided by the user when filling out forms or requesting services

We may also collect non-personal data relating to site usage, such as:

• Pages that are visited

• Duration of stay on site

• Source of the visit

2. Purpose of data collection
We use the data collected for the following purposes:

• Providing our services in the field of smart energy solutions and services

• Responding to inquiries and contact requests

• Improving the user experience on the website

• Service and product development

• Analyzing website usage and improving its performance

• Sending updates or information related to services (with user consent)

3. The legal basis for data processing
Personal data is processed based on one of the following bases:

• Explicit user consent

• Executing a request or service requested by the user

• Compliance with legal and regulatory requirements

• Achieving the company's legitimate interests without infringing on user rights

4. Sharing data with third parties
The Smart Energy Services Company does not sell or rent personal data.
Data may only be shared in the following cases:

• With technology service providers such as hosting and data analytics services

• With regulatory or legal authorities upon request

• With technical partners when necessary to provide the service

This is done in accordance with controls that protect data privacy.

5. Data Protection
The company is committed to taking appropriate technical and organizational measures to protect personal data from:

• Unauthorized access

• Unlawful modification or disclosure

• loss or damage

The data is protected using appropriate information security systems.

6. Data retention
Personal data is retained only for the period necessary to fulfill the purposes for which it was collected or in accordance with legal and regulatory requirements.

7. Cookies
The Smart Energy Services Company website may use cookies to improve user experience and analyze website performance.
Users can disable cookies through browser settings.

8. Data subjects' rights under the PDPL system
Users have the right, according to the Personal Data Protection Regulation:

• Knowing how their data is used

• Request for access to personal data

• Request to correct inaccurate data

• Request to delete data when it is no longer needed

• Withdraw consent for data processing

Privacy requests can be submitted via the contact methods listed below.

9. Data transfer outside the Kingdom
Some data may be transferred or stored outside the Kingdom of Saudi Arabia when using external technology services or hosting, and this is done in accordance with the Personal Data Protection System and relevant regulatory regulations.

10. Amendments to the Privacy Policy
The company may update this policy from time to time. Any updates will be posted on this page with the date of the last update.

11. Contact Us
If you have any questions regarding our privacy policy or how we process personal data, please contact us.